Return & Refund Policy

📝 Return & Refund Policy – ANNA&DAVE (USA)

By completing a purchase on our website, you confirm that you have read and agreed to this policy.

At ANNA&DAVE, we aim to provide a smooth and worry-free experience for all customers. Please read the details below so you know exactly how we take care of any issues that may arise.

🌿 1. Our Commitment to You

Your satisfaction matters to us. All items are carefully inspected and shipped with quality standards in mind. If anything is wrong with your order, we’ll make it right in accordance with U.S. consumer protection laws.

📦 2. Order Issues Covered by Law (Fully Protected)

In the rare case something goes wrong, you are always protected.

We will replace or refund your order if:

✔️ A. Your item arrives damaged or defective

Legal basis:

  • FTC “Mail, Internet, or Telephone Order Merchandise Rule”

  • Magnuson–Moss Warranty Act

✔️ B. You received the wrong item

Legal basis:

  • FTC Misrepresentation Standards (15 U.S.C. §§ 45, 52)

✔️ C. Your order never arrives

Legal basis:

  • FTC Mail Order Rule (16 CFR Part 435)

If any of these apply, simply email info@anna-dave.us within 48 hours of delivery with photos and your order number.

📸 3. How to Report an Issue

Send us:

  • Your order number

  • Clear photos of the issue

  • Packaging images (if damaged)

We will process your case quickly and fairly.

🕒 4. Processing Time

Once a qualifying issue is verified, refunds are issued to the original payment method within 10 business days.
Banks may take additional time to post the refund.

💌 5. Customer Support

If you're unsure whether your situation qualifies, just reach out — we’re here to help and answer questions kindly.

🔻 6. Important Information About Returns

To keep our prices fair and ensure fast fulfillment, ANNA&DAVE uses a simplified returns structure.

👇 These points apply to all orders:

❌ Items cannot be returned for:

  • Sizing preference

  • Change of mind

  • Personal dislike of the item

  • Ordering the wrong color/variant

  • No longer wanting the item

  • Normal shipping delays

  • Failure to collect a package

  • Providing an incorrect address

These situations are not covered under U.S. refund law and do not qualify for a return or refund.

Legal basis:

  • FTC Refund Practices: businesses may set “All Sales Final” policies when disclosed

  • These scenarios are personal preference, not seller error

🚚 7. Shipping Fees

Shipping fees are non-refundable unless the item was never delivered, as required by the FTC Mail Order Rule.

📦 8. Undeliverable / Unclaimed Packages

If a package is returned due to an incorrect address or not being collected, it will be held for you.
Reshipping fees apply.

Legal basis:

  • Customer responsibility for correct delivery details (UCC §2-319)

🔒 9. Final Sale Items

All items on our website are considered Final Sale unless stated otherwise on the product page.

✨ Friendly Summary

Covered (protected by U.S. law):

✔️ Damaged items
✔️ Wrong item
✔️ Item never delivered

Not covered (final sale):

❌ Change of mind
❌ Sizing/fit
❌ Preference
❌ Incorrect address
❌ Late pickup
❌ Normal delivery delays